Shipping Policy
Legal
Shipping Policy
How PETMIREO processes, ships and delivers wholesale orders placed through this website.
Last updated: 8 September 2026
This Shipping Policy explains how PETMIREO processes, ships and delivers orders placed through our official website. Every listing on this site is sold as a wholesale pack, so a single line item may contain five or ten units.
Order Processing
Orders are usually processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons, promotional periods or periods of high order volume, processing times may be slightly longer.
Once your order has been processed and dispatched you will receive a shipping confirmation email with tracking information where available.
Shipping Destinations
PETMIREO ships to selected regions where our delivery network is currently available. Available destinations, shipping methods and delivery estimates are displayed at checkout before your order is completed. If your location is not available at checkout, we are currently unable to ship to that destination.
Shipping Methods and Estimated Delivery Time
PETMIREO works with logistics partners and regional fulfilment services to deliver orders safely and efficiently.
| Shipping method | Estimated delivery time | Description |
|---|---|---|
| Standard shipping | 5–10 business days | Available for most supported regions |
| Local / regional delivery | 3–7 business days | Selected areas with faster fulfilment coverage |
| Extended area delivery | 7–15 business days | Remote areas or regions with limited carrier coverage |
Delivery times are estimates only and are calculated from the date the order is dispatched, not from the date the order is placed.
Delivery Time
Most orders are delivered within 3–15 business days, depending on the destination, shipping method, carrier availability and local logistics conditions.
Delivery may be affected by factors beyond our control, including but not limited to public holidays, severe weather, carrier delays, incorrect or incomplete address information, customs or local clearance procedures, and remote area delivery limitations. PETMIREO is not responsible for delays caused by third-party carriers or circumstances beyond our reasonable control.
Shipping Fees
Shipping fees, where applicable, are calculated at checkout based on your delivery address, selected shipping method, order value and current logistics costs. Any free shipping or promotional shipping offers will be clearly displayed at checkout.
Order Tracking
Once your order has been dispatched, tracking information will be provided by email where available. Please allow 24–72 hours for tracking to update after the package has been handed to the carrier. If tracking has not updated after this period, please contact us for assistance.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information. Please check the shipping address, contact details and postcode carefully before completing your purchase. If a package cannot be delivered because of incorrect or incomplete details, additional delivery fees may apply. PETMIREO is not responsible for failed deliveries caused by incorrect customer-provided information.
Failed Delivery or Returned Packages
If a package is returned to us because of failed delivery, refusal of delivery, incorrect address information or failure to collect the package in time, we will contact you to arrange the next steps. Additional shipping fees may apply for reshipment. If the order is cancelled after a failed delivery, any original shipping fees may be non-refundable.
Customs, Duties and Local Charges
For certain destinations, local taxes, duties, import fees or other charges may apply depending on local regulations. Where applicable these charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated at checkout. PETMIREO is not responsible for delays or additional costs caused by local authorities, customs procedures or regional regulations.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking details. We will help check the shipment status with the carrier and provide reasonable support. Delivery investigations may take additional time depending on the carrier’s process.
Contact
Questions about this policy can be sent to contact@petmireo.com, or through our contact page.
HONG KONG NUOHANG TECHNOLOGY CO., LIMITED
UNIT 08, 15/F WITTY COMM BLDG, 1A-1L TUNG CHOI STREET, KLN, HONG KONG
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