Returns & Exchanges
Legal
Returns & Exchanges
The conditions under which returns or exchanges may be accepted on wholesale orders.
Last updated: 8 September 2026
We want you to be satisfied with your purchase. This Returns & Exchanges Policy explains the conditions under which returns or exchanges may be accepted.
Eligibility for Returns
Returns may be accepted under the following conditions:
- The product is unused and in its original packaging
- The return request is submitted within a reasonable time after delivery
- The product is not damaged through misuse
Because every listing is sold as a wholesale pack, returns are normally handled at pack level rather than for individual units. Certain items may not be eligible for return due to hygiene or usage considerations.
How to Request a Return
To request a return or exchange, contact us with your order number and the models concerned. Instructions will be provided after review.
Exchanges
Exchanges are subject to product availability. If an exchange is not available, an alternative solution may be offered.
Refunds
Approved refunds will be processed using the original payment method. Refund processing times may vary depending on the payment provider.
Shipping Costs for Returns
Unless otherwise stated, return shipping costs are the responsibility of the customer.
Damaged or Incorrect Items
If a shipment arrives damaged, or does not match what was ordered, contact us with your order number and photographs of the packaging and the affected units so we can resolve it.
Contact
Questions about this policy can be sent to contact@petmireo.com, or through our contact page.
HONG KONG NUOHANG TECHNOLOGY CO., LIMITED
UNIT 08, 15/F WITTY COMM BLDG, 1A-1L TUNG CHOI STREET, KLN, HONG KONG
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